Shipping Policy 

At Norelle, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• Canada: 5–10 business days
• United States: 8–12 business days
• International: 9–21 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Any free shipping promotions will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Norelle is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item(s) and packaging.

Contact Us

For any shipping-related questions, please contact us at:

Email: gurubro011@gmail.com

Thank you for shopping with Norelle. We appreciate your trust and support.